Delta's New CEO: Giving Away Upgrades for Loyalty No Longer Makes Sense | Loyalty, Rewards &  Engagement for Customers and Employees....Reward The World | Scoop.it
New CEO defends segmentation and lack of upgrades at industry forum. Delta Air Lines’ new chief executive believes that cabin segmentation is good for the airline industry, all while defending the lack of upgrades for their most loyal flyers. Speaking at the Skift Global Forum, Yahoo! Finance reports Ed Bastian told the audience their multi-class plan creates […]