In the Age of the Customer, it's no secret that loyalty is harder than ever. Here's why that's actually a good thing for retailers.

the first club™s insight:
Great Article from @JimTierney.
Retail Loyalty is also missing innovation. A number of Loyalty benefits offered in other industries could apply to Retail. Discount is not enough anymore. #Retail #CustomerEngagement #eCommerce
Great Article from @JimTierney.
Retail Loyalty is also missing innovation. A number of Loyalty benefits offered in other industries could apply to Retail. Discount is not enough anymore. #Retail #CustomerEngagement #eCommerce