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Start Your CX Journey in the Here and Now

Start Your CX Journey in the Here and Now | Loyalty Marketing & Rewards | Scoop.it
Customer experience (CX) has become a critical focus area for businesses seeking to connect with their customers in meaningful ways and differentiate from their competitors. So popular is the topic of CX, it has its own global day (“CX Day”) to celebrate brands that create great customer experiences.

While most organizations recognize the importance of CX, many are still hesitant to embark on a CX journey. The trouble is, they simply don’t know where to start and find it overwhelming, as there are so many aspects to consider, from legacy platforms to outdated processes to frontline capabilities.
the first club™'s insight:

Great article on #CX #Customer experience. A Step by Step may be a good option for most

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