Loyalty Marketing & Rewards
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Listen to the Feelings

For those concerned with Loyalty Programmes, understanding customer emotion is critical to maintaining a relationship with members
the first club™s insight:

Customer emotion is critical in communicating with them but also in the rewards we provide. Having provided Digital Entertainment Rewards for the last 10 years, the music customers listen, the movies customers watch, the eBook customers read tell us a lot more about who they are and emotionally what they are connected to... than any other rewards

 

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Loyalty Marketing & Rewards
The latest news & trends on all things customer loyalty, acquisition, engagement & retention
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