Loyalty Program Liability Management in the Age of COVID-19

After a brief slowdown in Q3 2020, the company added 8.5 million subscribers in the fourth quarter, beating its own guidance as well as analyst expectations. The world’s most popular video streaming service now has 203.7 million paid subscribers around the world, with international customers now outnumbering those located North America by more than 50 million.

Amazon Prime, Hulu and Disney+ are on Netflix’s heels at 68%, 54%and 46% of adults saying they paid for them in the last 12 months, respectively

This chart shows the video streaming services with the most subscribers globally as of November 2019.

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According to data published by Nielsen, just three of the ten most streamed shows of 2020 were streaming originals, all of them being Netflix productions

At an estimated total of $2.1 billion, the North American box office just had the worst year in more than three decades. With earnings down more than 80 percent from the previous year, movie theaters and the film industry have been hit incredibly hard by the coronavirus pandemic, 

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This chart provides an overview of commission practices applied on Apple's App Store And Google Play.

This chart shows the market share of Android and iOS operating systems in selected countries.

This chart breaks down global smartphone shipments by operating system.

This chart shows how many hours Americans listen to music every week.

This chart shows the artists with the most no. 1 singles on the Billboard Hot 100 charts.

This chart shows the share of 8 to 15 year olds in Great Britain saying they normally listen to music using certain mediums.

This chart shows in which situations people typically listen to music.

This chart shows the launch dates of selected milestone portable music products.

This chart shows total video game industry sales in the United States in March, April, May and June 2018-2020.

Instant entertainment rewards is the perfect way to engage customers and employees stuck at home. Customers are fickle, but they don’t want to be. All manner of new distractions can keep them from coming back. To ensure long-term success, Brands must take control of the conversation in the most important first 90 days of acquisition.

Shoppers love to talk about loyalty programs in beauty. But what exactly makes these programs successful? Find out what it is, and how you can apply it to your store, too!

This chart shows global revenue of selected entertainment industry sectors in 2019.

This chart shows the highest-valued startup companies in the world, as of September 2020.

This chart shows e-commerce sales as a percentage of total retail sales in the United States.

This chart shows how likely Americans think it is that they'll go to a movie theater this month, sometime in 2020 or sometime next year.

Loyalty programs have been slowly opening up to a wider audience, but many brands are taking steps that are simply derivatives of traditional loyalty programs rather than outside-of-the box reboots, which is where the big opportunities lie. Two trends offer travel marketers a chance to take a quantum leap. First, is that travel point

Airline feedback is broken. Everyone knows it, but nobody will admit it. Customer feedback surveys with static questions that demonstrate the airline has no idea what the customer experience should be. Very few airline employees have ever held elite status in their career - and that creates a significant disconnect between airline management an

A famous statistician once said, "All models are wrong, but some are useful." This could not be truer for loyalty program models in our current COVID-19 environment. These are unprecedented times and any model built on historical data is going to have a tough time predicting how things are going to emerge in th

Parents during the coronavirus crisis are trying to figure out how to do two full-time jobs at once.