Loyalty Program Liability Management in the Age of COVID-19

#DigitalEntertainmentRewards #thefirstclub #InstantRewards #MicroRewards #Covid-19 Crisis

When you select a reward, do not underestimate video games:

#DigitalEntertainmentRewards #thefirstclub #InstantRewards #MicroRewards

We like to share this type of Data for two main reasons:
- to show the increase predominance of China for anyone who doubt that it will come one day
- in our #DigitalEntertainmentRewards space, the valuation of a Video Game publisher like #EpicGames which provide a different view of its current fight with #Apple 

#DigitalEntertainmentRewards #thefirstclub #Startups #Unicorn

COVID-19 Crisis Accelerates Shift to Online Retail  http://sco.lt/...

#DigitalEntertainmentRewards #thefirstclub #InstantRewards #MicroRewards
#Covid-19 Crisis

Consumer habits are changing, it is time to adapt your reward offering. Chart: Bleak Outlook for Movie Theaters | Statista http://sco.lt/...

#DigitalEntertainmentRewards #thefirstclub #InstantRewards #MicroRewards #Covid-19 Crisis

All companies should implement their own loyalty program or maybe a reward program could just be enough. They just need to find the right model which suit their own brand

Now days we can reward consumer from first purchase whatever cost is your product or service.

#LoyaltyProgram #DigitalEntertainmentReward #RedeemAnywhere

Joy should be the metric not only for the Airlines but for all Brands. Thanks @drdoot for this

#LoyaltyProgram #RedeemAnywhere #DigitalEntertainmentReward

Numbers are key in the loyalty industy and this article bring great insight in program liability, but I thought we had move to an area of no point expiry... 

#LoyaltyProgram #COVID-19

Giving back to the community has always been crucial at "the first club" We have also put in place a number of initiatives to help our community, clients and partners. Call us will tell you more

#DigitalEntertainmentReward #RedeemableAnywhere 

As expert in the Digital Entertainment business, we want to share with our client and partners how the landscape is changing....

#DigitalEntertainmentReward #RedeemableAnywhere #digitalentertainment #digitalrewards #moviestreaming #digitaldownloads

If you thought Digital was the future, I would say it is now the present.....

#DigitalEntertainmentRewards #RedeemableAnywhere

It is a good idea? we understand why Loyalty programs reduce the number of reward options to reduce their cost, maybe it is time these programs think about rewards in a different way and be more creative.....loyal customers still need to be recognize, even in this tough time, #DigitalEntertainmentRewards is a great option, low cost and #RedeemableAnywhere

the N°1 attraction for any loyalty program is Outstanding Rewards

#RewardProgram

Knowing your niche inside out can help you expand your business but also be more efficient at reaching your core client

#RewardProgram

Keeping an eye on the numbers to measure the efficiency of you program is key, here is the 5 KPIs

#LoyaltyProgram #RewardProgram

I always like articles talking about the efficiency of rewards in relationship marketing. Do you really need a full loyalty solution???#RewardPlatform #RewardProgram

Fears of the Coronavirus keeping your Customers from visiting your brick and mortar business?

This health crisis can deliver profits in new ways for Brands who shift their business models to stay connected to customers, developing authentic relationships online and offering services they need and want from the safety of their homes.

Amazon and Walmart don’t have to garner all the profits, once the fear subsides and the toilet paper, food and water bottles are stocked in homes, people will want content devoted to entertainment and education, and if your Company isn’t developing relationships online already, now it’s a retail imperative to increase social selling skills and services online.

Stay connected to your customers by adding value and delivering your products in a new way. Have webinars or online education programs sponsored by your Brand, where you teach your customers new ways to buy and interact with your Brand, and tools to save them time and money, the most important things remain keep in communication and add value!  There are more platforms and tools than ever before to shift business to communicate and service customers, add convenience and automate their purchases.

Be authentic, share how things are changing and how your business is being affected and how you are shifting to meet their needs.   Encourage customers to use this crisis to expand on their skills and talents in a new way: sign up for an online course,  read the trade books and sharpen skills on their to do lists,   nd use the travel time they are saving to learn new stuff and reward them for doing so with content, discounts and online learning to create new habits.

In the last week, trade shows are being cancelled or moving meetings online: conversations about SXSW potentially cancelled and companies pulling out.  McDonald’s Corporation has shifted the in person portion of their annual franchisee conference online and JLL reporting entire office buildings or floors closed in cities such as Seattle, and Universities are not allowing students to come back to school after traveling from certain Countries in Europe and Asia until they have a 14 Day self-quarantine, all contribute to a critical necessity of shifting business models.  We still need to work, connect with customers and learn despite fears of getting sick, so companies will need to shift their business model to compete.

Trends to watch include increased online shopping, conferencing and entertainment and working from home increasing from the 43% of employees who work remotely all or some of the time. How can your business help them to increase enjoyment from these activities? of platforms available to allow your customers to buy your product in a new way? Get ready.

#CoronaVirus #Covid19 #RetailRelevancy #SocialSelling #RetailBusiness #DigitalRewards #DigitalDownloads #RewardPrograms #Retail Strategy

Let's get practical, having your program in place is great, what do you do next

#LoyaltyProgram

AMIA recently published a white paper with some interesting finding. Here they are

#LoyaltyProgram

Some of the previous articles we shared we have with you tried to highlight how Loyalty was becoming sophisticated and somehow complicated. Let's have a look at the leadership required  to run successful program.

#LoyaltyProgram

We often talk about the benefits of Customer Loyalty, but can we afford nowadays to loose customer.....

#CustomerLoyalty

Having perspective is key in any industry even more when this industry is on the verge of major disruption

#LoayltyProgram