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Joy - The New Airline Loyalty Metric

Joy - The New Airline Loyalty Metric | Loyalty Marketing & Rewards | Scoop.it
Airline feedback is broken. Everyone knows it, but nobody will admit it. Customer feedback surveys with static questions that demonstrate the airline has no idea what the customer experience should be. Very few airline employees have ever held elite status in their career - and that creates a significant disconnect between airline management an
the first club™s insight:

Joy should be the metric not only for the Airlines but for all Brands. Thanks @drdoot for this

#LoyaltyProgram #RedeemAnywhere #DigitalEntertainmentReward

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Loyalty Marketing & Rewards
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